Well, normally I would say the same thing, since I have never used tech support for any program ... ever (yeah I am 'that' good at solving my own problems, not really ...

).
Anyway ... I mentioned tech support for another reason ... so long ago when I myself was deciding upon a good firewall (I now use McAfee Firewall Plus, it's pretty good, but buggy sometimes, or at least the central app is buggy) I stumbled upon this and similar posts in many places all converging on the topic of tech support and the problems it causes:
Posted by httpd.confused at
http://fileforum.betanews.com/review/1009876979/1/view"I like the look and feature set of Outpost very much, but I will not pay for a product like this when it has lousy support. Don't take my word for it--send two email messages: One to Agnitum, and one to the author of Look 'n' Stop. See which one gets answered first, and which one... doesn't get answered at all (or receives a useless blow-off reply).
Now, I know most kids think they are too 133t to need support, but "support" doesn't just mean "help using the product". It can also mean "getting a longstanding bug fixed". How many months did it take to get the serious bugs of 2.1 fixed? I stopped counting after about seven.
And by the way, Look 'n' Stop beats Outpost in leak tests:
http://www.firewallleaktester.com/tests.htm "
So ... yeah ... but if as Mischcabob says, the program works fine ... then you don't really need tech support that badly. Also, I cant really say that any firewall I have ever tried failed in doing its job properly, all of them worked ... some more some less ... so as long as you have a firewall ... pretty much any firewall (one from a major company Panda and Outpost are major companies) you should be fine. Besides, hackers are not as interested in obtaining information directly from your computer (like adware), but rather stealing your passwords and credit card numbers that you type into "secure" sites, oh and using keyloggers (which firewalls usually cant detect), and if you have anti-virus software then viruses shouldn't be a problem ... so firewalls aren't too useful unless you are running a business or have critical information on your computer (credit card numbers, etc.) Ok ... I should stop typing now