QUOTE (liesbeth1 @ Oct 24 2009, 01:31 PM)

Hi, we have tried and tried for a few more days (Oct. 24) It still does not want to open. What can we do?
With ffdshow, the place is behind the "disabled", actually clicking on the arrow just to the right. Before leaving ffdshow, go down to the items on left, paying attention to the area at right. There is a setting for the video sizes, and you might want to tinker with that, to see if you can open & play the 16:9 (widescreen) format.
I currently do not have extra codec packs installed, but will soon. You may want to see if VLC media player can open. If not, see if the player has an error or error code displayed and copy that to send here.